Frequently asked questions.

We make custom 3D reliefs of real places – mountains, valleys, cities or any landscape that means something to you. You can add the route of your hike, race or journey and have a dedication engraved. Every piece is made only after you order it, based on the area and options you set in the Modeller.

In the Modeller you choose the place, size and finish, and optionally add a route and an engraving. Click Update preview and price to see a 3D preview and the exact price, add the model to the cart and fill in the delivery details at checkout. After you submit, you will receive an e-mail with the confirmation, payment details and a link to track your order.

No. You can order without registering and track your order through the link in the confirmation e-mail. An account is handy, though – it shows your order history, saved models, addresses and gift vouchers, and it is where you can rate your order.

Click Sign in and choose Create account. Enter your name, e-mail and password and agree to the terms and to the processing of personal data; signing up for news by e-mail is optional. After registering, verify your e-mail in Settings – we link gift vouchers to your account by your verified e-mail.

On the sign-in page choose Forgot password? and enter your account e-mail. We will send you a link to set a new password. The link is valid for a limited time; if it expires, simply request a new one.

Yes. Signed-in users can save a model to their account (Saved models) and come back to it at any time to edit it or add it to the cart. You can delete models you no longer need in your account.

Yes. The Modeller creates a 3D preview you can rotate and view from every side, and shows the exact price for the options you chose. On supported phones you can also view the model in augmented reality via a QR code. The preview is accurate, but the colour and texture of the real material may differ slightly.

The price calculated in the Modeller is valid for 14 days. If the price list changes in the meantime, the cart will let you know and recalculate the price before you submit the order.

You pay by bank transfer. The payment details and a QR code for quick payment are in the confirmation e-mail and on the order tracking page. Payment is due within 7 days. Card payments are coming soon.

As soon as we match your payment to the order, we send you an e-mail and the order status changes to Paid. This usually happens within one business day of the money reaching our account. Production starts only after we receive the payment.

Yes, enter the discount code in the cart. The discount does not apply to shipping, and a code may have its own limits, such as an expiry date, a number of uses or first orders only. If a code cannot be applied, the cart will tell you why.

The tracking link is in the confirmation e-mail; signed-in users also see their orders in their account. The tracking page shows the current status (e.g. Awaiting payment, Paid, In production, Shipped), the payment details and, once production is finished, the documents for your product. We also let you know about important changes by e-mail.

The quickest way is straight from the order tracking page, in the Conversation with the workshop section – it works without an account too. Our reply comes by e-mail with a link back to the order, so the whole conversation stays in one place.

Yes, until production starts. Write to us from the order tracking page and tell us what you would like to change. We will prepare a proposed change (a revision); you will see its preview and any price difference and approve or reject it yourself. Once production has started, changes are no longer possible.

We check every order before production. If we find something that would spoil the result – for example an area that is too large, an engraving that would not be legible or a problem with the route – we propose an adjustment and send you a link to approve it. We never change your order without your consent.

You can cancel your order until production starts – signed-in users directly in their account, everyone else with a message from the tracking page. Once production has started, cancellation is governed by our terms and conditions, because the product is already being made to your specification. We refund the amount paid the same way it was paid; any part paid with a gift voucher is returned to the voucher.

Our products are made to order according to your chosen area, options and text, so under Czech consumer law the right to withdraw from the contract within 14 days without giving a reason does not apply to them. Your rights in case of a defective product (complaints) are not affected in any way.

Usually 10–14 days from payment confirmation to dispatch. We print each piece, let it cure properly, engrave it, assemble it and check it before shipping. Large models can take tens of hours to print, so thank you for your patience – you can see the current status on the order tracking page.

Write to us before you order, or right after ordering via Conversation with the workshop, and tell us the date. If production allows, we are happy to help, but we cannot guarantee a date until we confirm it. For a quick gift you can also use a PDF gift voucher, which you receive as soon as it is paid.

Shipping of models is included in the price. When we hand the parcel over to the carrier, you will receive an e-mail and the order status changes to Shipped. The delivery method and other details are shown at checkout and in the order confirmation.

We pack every model so that it travels safely – the relief and the base are protected in the box against knocks and movement. If the parcel still arrives damaged, please follow the answer to the next question.

Inspect the parcel when you receive it and report any visible damage to the carrier. Then write to us as soon as possible from the order tracking page and attach photos of the product and the packaging. Product defects are covered by the statutory warranty and we handle complaints within the time limits set by law; we will always agree with you on a repair or replacement.

Every model comes with a certificate of authenticity and a model passport. The passport describes what the model shows – the place, the area, the route, the materials and the data sources. Both documents are available for download on the order tracking page once production is finished.

The QR code leads to a public verification of the certificate. Anyone – for example the person you give it to – can check that it is a genuine Formion.Art product and view its documents.

Some models are released in a limited number of pieces only. Every piece has its own number within the edition, which is also shown on the certificate. You can see how many pieces are left on the product; once an edition sells out, no more pieces are made.

When you add a limited edition piece to the cart, we hold it for you for a short time – you can see the time right in the cart. After you submit the order, the piece stays reserved until payment. For some editions you can choose a specific number for a surcharge; otherwise numbers are assigned from the lowest one available.

Yes, you can join the waiting list. If a piece becomes available (for example when an order is not paid), we will send you a single notification by e-mail. We use your e-mail only for this purpose and delete it within 30 days.

You buy a voucher in the value of your choice, either as a PDF to download or as a printed voucher sent by post. The recipient then designs their own model in the Modeller and pays for it with the voucher. A voucher can be used for several orders – any unused balance stays on it until it expires.

Design your model in the Modeller and enter the voucher code in the Gift voucher field in the cart. The whole order price is deducted from the voucher, or just part of it if the balance is lower – you pay the rest by bank transfer.

The validity is shown on the voucher itself. You can see the balance, validity and usage history in your account under My vouchers – vouchers are linked to an account by the verified e-mail of the buyer or the recipient.

Yes. When ordering, enter the recipient's e-mail and choose the delivery date; after payment we will send them a link to the voucher on that day. If you leave the e-mail empty, you hand over the voucher yourself.

No. A gift voucher cannot be exchanged for cash and its value is not paid out. If you cancel an order paid with a voucher, the amount used is returned to the voucher. A voucher cannot be paid for with another voucher and discount codes do not apply to it. Keep the voucher code safe like cash – anyone who knows it can use it.

After delivery you will find the Order rating option with the order in your account. Choose your satisfaction on a scale of 1–5 (from a storm over the mountain to a clear sky over the mountain) and add a comment if you like. An order can be rated once and the rating cannot be changed afterwards.

We may publish ratings to help other customers. Your rating is shown with your name and a partially hidden e-mail only if you agree to it when submitting; otherwise it is shown as anonymous.

During a short outage our website still accepts and stores your order (except limited edition pieces, which need to be ordered once the system is running again). You will get a confirmation on screen and by e-mail; as soon as the system is back, we create the order and send you the payment details. The price stays as you saw it when ordering. You do not need to do anything else.

We use your personal data only to process your order and communicate with you, and your uploaded route only to make your model and its documents. You will find the details in our Privacy Policy. You can change your consent to news by e-mail at any time in your account under My privacy & consents.

Write to us and we will close your account and delete your personal data. Data we are legally required to keep (such as order invoices) is kept only for as long as necessary.